FAQs

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FINDING MY DREAM DRESS

There are many ways to start your search for your dream dress. You can consult a wedding planner, talk to your friends or follow Pronovias Instagram and Pinterest accounts to get inspired. Additionally, visit Pronovias website to explore different styles, silhouettes and trends and then save your favorites. We also recommend you subscribe to Pronovias newsletter to stay up to date with our latest news and happenings.
Pronovias wedding dresses are available in over 4,000 boutiques around the world. You can buy a Pronovias gown from one of our Pronovias boutiques, or from one of our many authorized dealers. Please check our [Store Locator] to find your nearest store and book your appointment. If you are looking for a specific gown, please call your nearest store to check availability.
We recommend 9-12 months before your wedding day. If your wedding date is sooner or you have decided to get married spontaneously, we also have dresses you can try on and take home with you on the same day.
To be fully prepared for the big day, most brides order their dress 6-8 months in advance. This gives enough time to customize your dress and plan comfortably for 2 fittings so that you look and feel heavenly in your dream dress.
Pronovias wedding dresses range from $1.590 and $2.590 for Atelier Pronovias Haute Couture gowns. For prices of specific dresses, please visit or call a Pronovias boutique or any of our authorized dealers worldwide and they will give you detailed information. To find the store closest to you, please use our (Store Locator).
We believe that finding and purchasing your dream dress is a personal and unforgettable experience that requires the expert advice of our stylists in one of our boutiques. For this reason we do not offer to date an online shopping experience. We do offer virtual consultations from your own home, which can help you to define your preferences before coming into the store.

PLANNING MY VISIT

Pronovias has more than 50 years of experience of dressing the dreams of stylish women all around the world. You'll find a team of the best professional bridal stylist experts ready to help you find your dream dress. Once you have chosen your dream gown, our team of highly talented seamstresses takes your measurements in order to ensure your dress has the perfect fit, and will be ready on time for your special day!
Your health and safety has always been our top priority. In these current, extraordinary times, these are our promises to you:

  • Our team: We guarantee that our entire staff has been trained and qualified to assist brides, and follow rigorous health and safety procedures.
  • Sanitation measures: We clean dresses, store surfaces and fitting rooms before and after each guest visit.
  • We maintain social distancing, and the team will welcome you with masks and protective equipment
The number of guests you can bring with you depends on local regulations. Please keep in mind that family and friends can connect virtually to your appointment and share the excitement. Just ask your bridal stylist during your in-store visit.

We encourage you to have a Virtual Appointment from your own home before coming to the stores in order make a pre-selection of the dresses you are interested in.

For more information please visit: Our Commitments or check our Pronovias Instagram & our “Safety highlight”
Absolutely! Our recommendation is that you choose your friends and loved ones carefully and limit them to 2-3 people to help you in the selection of your dream dress. Currently due to COVID-19 restrictions, you can come with the following number of guests based on the local legal restrictions:

  • Spain, Italy, Portugal: 2 guests
  • France: 1 guest
  • Mexico: 0 guest, except Monterrey 1 guest
  • UK: 1 guest
  • Poland: 1 guest
  • USA: 1 guest
* For other locations, please check with the store. Contact details here (Store Locator)
It depends on the location. To find a Pronovias store near you, use our ´store locator´ on the Pronovias website. Or Google ´Pronovias flagship store near me´ and you will find current opening hours information.

MY FIRST APPOINTMENT

An appointment will ensure you receive personalized expert advice from the store stylists and will make finding your dream dress a wonderful and unforgettable experience. Please book your appointment online through the Pronovias website.
After booking your appointment at one of our stores, a stylist will contact you via telephone or email to get a clearer idea of what you are looking for (unless you have already done a virtual video consultation (Virtual appointment). When you arrive, based on the conversations you have had over video call, phone or email, she will have a pre-selection of styles ready for you to try on. Once you have found your dream dress, an expert seamstress with take your size and measurements, and then your dress will be specially ordered for you.
The duration of in-store appointments depends on the day of the week - either 1.5 or 2 hours.
Pronovias Stores:
If you have booked your appointment in one of our flagship stores; you can cancel or modify your appointment using the link in your confirmation email. If you have been charged a booking fee for your appointment; for a full refund, please cancel or reschedule at least 24 hours in advance using the link in your confirmation email.
If your Pronovias store has stipulated a ‘No Show’ fee; your credit card will be charged if you fail to arrive at the appointment and do not cancel previously.

Partner Stores:
If you have booked your appointment in one of our partner stores; you will need to contact the store directly. Contact information is included in your confirmation email. You can also find your store’s details here (STORE LOCATOR)
Once your dream dress arrives at the store, we will contact you to arrange a convenient date and time for your first fitting. This is when the dress will be further optimized to your measurements and body shape. After this, you will have a second and often final fitting, to make sure everything is just perfect. After the second fitting, our team will make some final adjustments, making sure the dress is absolutely fabulous and ready for you to pick up in time for your wedding.
We recommend booking a virtual consultation in order to select your favorites before you come to the store. On average brides try 5 or 6 dresses. There is no maximum number of dresses you can try on. Your expert stylist will do everything she can to help you find the dress of your dreams.
As Pronovias gowns are made-to-measure, you will try on sample dresses during your in-store appointment. Your bridal stylist will adjust the dress to give you a good idea if it suits your body type. Once you have made a decision, your measurements are taken so that your dress is made just for you, and will fit perfectly.
First of all sizing is just a number. We believe that every body and bride deserves to look and feel beautiful! All of our dresses are custom fitted and available from European size 30 to 58 / US size 0 to 28.
Customization or personalization is possible with selected Pronovias styles and all Atelier Pronovias gowns. Your expert stylist can advise and recommend what customizations can be made to which gown. The most popular type of customizations includes adapting the train length, variations in the shape and/or depth of the neckline, sleeve lengths, making the dress sleeveless, or choosing a different color.

PAYMENT TERMS AND CONDITIONS

We offer easy, convenient payment terms at Pronovias in 3 steps:

  1. 50% of the total price on the day you place your order.
  2. 30%. On the day of the first fitting.
  3. The final 20% is due on the day you pick up your dress.
Accessories and dresses from The Party Edit, including any alteration costs, must be paid in full on the day of purchase.

ABOUT PRONOVIAS DESIGN AND COLLECTIONS

The Artistic Director of Pronovias is Alessandra Rinaudo. She is a second-generation bridal connoisseur who grew up in Italy among precious fabrics and romantic silhouettes of her mother´s wedding boutique. Embracing Pronovias heritage, excellent craftsmanship and innovation, she brings her own elegant signature and renowned bridal know-how to Pronovias by creating beautiful dream dresses for all brides. You can follow Alessandra Rinuado’s Instagram account and get inspired by the latest trends: @alessandrarinaudo
  • Pronovias Atelier: Atelier Pronovias is the haute couture collection with fashion-forward and innovative designs crafted in our Atelier in Barcelona, Spain. The gowns are hand-made with premium quality fabrics and materials. It takes between 100 to 300 hours to develop and make an Atelier dress.
  • Pronovias Prvee: This is a precious collection of gowns with adjusted volumes, intricate embroidery and extraordinary trains. Pronovias PrIvee is perfect for all kinds brides who want to feel like a princess on their special day - from modern to glamorous and romantic princess.
  • Pronovias: Our core collection with a wide variety of bridal gowns for stylish brides. These include signature styles such as breathtaking minimalist, glamorous laces, dramatic ball gowns, ethereal romance, stylish classics and beyond.
  • Pronovias #WeDoEco: Is an innovative collection of eco wedding gowns. Our mission at Pronovias Group to make this world a happier place by dressing the dreams of every bride and with #WeDoEco we do it sustainably. Find out more here: We Do Eco
  • Pronovias The Party Edit: Chic and stylish outfits for any special occasion in a a woman´s life, day or night.
Pronovias adheres to the highest quality standards with the most expert technical team who performs in-depth quality check of each and every one of the dresses before they are delivered to the stores. During this process, they ensure that each dress is perfect and it meets the exact measurements required.

ONCE YOU HAVE PURCHASED YOUR DRESS

One you order your dress, the fitting process will begin. This process usually includes 2 fitting sessions. The cost of alterations is not always included in the price of the gown. Please discuss this with your bridal stylists.
Pack Your Wedding Dress In the Pronovias garment bag with care.
If you are flying, make sure your wedding gown adheres to your airline's carry-on requirements. Check ahead with the airline that you will sufficiently space to store the dress.
Currently, Pronovias Flagship stores are not providing this service. Please check if your nearest authorized dealer can offer this service for you.

AFTER YOUR WEDDING

All our dresses include an inner label with dry cleaning instructions. Please follow these carefully. For each item there is a care and conservation recommendation, that you can find on the composition label included in the dress or the accessory. As they are garments made with delicate fabrics and finishes, we recommend you use a specialist cleaner.
You can give your dress a second life by returning it to a Pronovias Flagship stores. Read about our partnership with the organization 'Brides do good'
If you would like to share the photos of your dream day, please send them to: realbrides@pronoviasgroup.com You can also share them on your own social media using the hashtags:
#Pronovias
#PronoviasBride

SHARING YOUR PRONOVIAS EXPERIENCE

If you would like to tell other brides of your positive experience with us, you can leave a review in Google for the store where you purchased your gown.

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