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Version 25 of June 2019
Personal data supplied by the User or Customer will be processed by:
The company San Patrick, S.L.U. (hereinafter “Pronovias”), incorporated in accordance with Spanish law, with offices at Polígono Industrial Mas Mateu, s/n., 08820 El Prat de Llobregat (Barcelona) holder of Tax Identification Code number B-63523609 and owner of the website www.pronovias.com (hereinafter the “Website”). Hence Pronovias is the controller of the Website.
The company Pronovias Online, S.L.U. (hereainfter “Pronovias Online”) incorporated in accordance with Spanish law, with offices at Calle Om 16, Polígono Industrial Manso Mateu, s/n., 08820 El Prat de Llobregat (Barcelona) and holder of Tax Identification Code number B-66875535 is the company responsible for the activity of purchase and sale of Pronovias Products by way of the SHOP ONLINE section of the Website. Therefore Pronovias Online is the company responsible for online sale of Pronovias products available in the SHOP ONLINE section of the Website. We inform you that the online store of Pronovias products is only available in the following countries and territories: Spain (only mainland and Balearic Islands), France (continental, except Overseas Departments), United Kingdom (except the Isle of Man and the Channel Islands), Italy (except San Marino, Liviano, Campione d´Italia and the waters of Lake Lugano), Portugal (with the exception of the autonomous regions of Madeira and Azores), Germany, Belgium and Poland.
Pronovias and Pronovias Online form part of the international corporate group Pronovias, which includes all companies affiliated under the “Pronovias” brand, and which may be consulted at any time in Pronovias Group companies.
Each time we gather data from our Customers by any of the above channels a Customer account is created. This account covers all services of Pronovias and contains all information concerning the interaction of Pronovias with our customers.
Our website also provides spaces for requesting information on our business partners, and the possibility of job seekers entering staff selection processes both for offices and stores.
For these reasons we set out below the type of information we may gather at different times:
In some cases we may need to know your location when you use the Website, for example to book an appointment for you at your nearest Pronovias store. Where Pronovias wishes to know your location we will ask for your consent in advance, particularly if you have not activated the tracking function in the device from which you access the Website.
Contact, payment and billing information.
If you book an appointment in a country in which Pronovias does not offer this service free of charge, Pronovias will gather and process the information and personal data related to the method of payment you choose, bank details (gathered directly from the secure payment services platform Adyen NV, hereinafter “Adyen”. More information is available at https://www.adyen.com, contact details, billing information, etc.
When you acquire any of our products by way of the SHOP ONLINE section of the Website, Pronovias Online may gather the following information:
As stated above at Pronovias we prepare profiles of the Customers who interact with us, creating a user or customer account containing all of the information gathered using the various data gathering channels both physical and online. The profile may be complete or incomplete depending on the type of interaction. We prepare these profiles on the basis of our legitimate business interests, which include knowing our customers and improving our services on the basis of their preferences and needs.
We set out below the various profile options depending on your relationship with us and any options you have selected:
3.1. Profile in store or customer service: We may ask you in our stores or by way of our telephone customer service to supply us with personal data, for reasons including maintaining a commercial relationship, providing personalised attention or handling bookings for appointments. For this we create a Customer file where we store all relevant information such as for example preferred styles of clothing, colours, whether you are interested in a wedding dress or a party dress, etc. This information helps us to adapt the service we provide and keep you informed of news or events in the stores you have visited (e.g. arrival of new collections or new colours, trunk shows or private sales, etc.), the store continuing direct mailing in addition to any information we send from Pronovias (e.g. by email if you have consented to this).
And if you visit our stores we may send you satisfaction surveys both on the quality of the service received and on our products. This helps us to improve on a day-by-day basis. These satisfaction surveys may be sent electronically even if you have not agreed to receive commercial mailings, as it is not advertising, it is the best way we have of ensuring we have given you the best in-store service in line with the quality standards of the Pronovias Group, and we thus have a legitimate interest in processing your contact and mailing data for these purposes. If you think the service was inadequate we may contact you by telephone or any other means of mailing you have indicated to deal with any incident which may have occurred during your visit to the store.
3.2 Online profile: The new technologies allow us to prepare much more precise profiles analysing not just the preferences you expressed in our stores but also the following:
These profiles may be combined when you contact Pronovias either by physical channels (visiting a store or customer service) or online via the website, app, social networks, etc.
3.3 Use of the information generated in user profiles: Any information we gather on our customers is used for various purposes which may be put in two main groups, (i) purposes relating to a personalised service adapted to our customers, and (ii) purely advertising purposes.
As regards personalised service knowing your preferences means that all of our Pronovias stores can anticipate your needs and hence offer added value in our services. For example knowing your dress preferences means staff can not just show you dresses which match those preferences (e.g. long or short party dresses, with a particular neckline or colour, etc.), if you have booked an appointment they can make a prior selection of all the dresses or products which might match, including available sizes and colours. If you have a coming event, particularly in the case of your wedding, knowing the date means we can see the dresses available for fittings and the availability of sizes and types of dress.
The generating of these profiles also allows us to improve our advertising as we can personalise and adapt the content of our advertising to your interests, the type of advertsing we send you or the regularity with which we send it.
For example if we know of your interest in our new collections we will inform you each time they are presented and put on sale. And if you have shown an interest in our events, for example the presentation of new collections, we can invite you to them also taking into account your location and where the presentation is being held.
All contacts can be made both electronically, as stated above, and by telephone, both directly from Pronovias by way of Customer Service and directly from the store, in order to inform you of the arrival of new dresses, confirm future visits or bookings or generally preserve our ties with you.
Personalisation of the content means we can ensure we send information which will be of interest to you. For example if we know you have a preference for long dresses we will prioritise news or promotions of this type of dress.
And depending on your interaction with us we can offer you special promotions, competitions or participation in events exclusively for customers.
In the following section on Mailings you can obtain further information on how we send mailings, the channels used and the platforms we work with to improve our advertising capacity.
All of the information contained in the Customer account, and therefore all information on your profile and preferences, is accessible by Pronovias stores, which use it to improve the personalised service at the store. All data is at all times the property of San Patrick, S.L.U., although the store, particularly in the case of franchises, may ask you for additional data for its own use during your visit to the store.
At Pronovias we will process the data you supply us with in order to send you commercial mailings where we have obtained your prior consent for this. If you give your consent we will send you information, advertising, surveys, invitations to events or promotions concerning products or services relating to the activity of Pronovias. At the moment of data being gathered you may as a Customer decide whether or not you wish to receive this type of mailing from us, and you may always withdraw your consent at any time.
If you agree to us sending you commercial mailings electronically (email, SMS, instant messaging or social networks among others), you must bear in mind that all mailings sent by Pronovias may be adapted and personalised according to your interests, either on the basis of the products and services you have ordered or for example any data we can deduce or obtain from your browsing habits, interest in particular content or reaction to our mailings, as explained in the section above “Preparation of Profiles”.
This personalisation is partially automated in the sense that Pronovias determines the parameters of the personalisation but it is the technological platform which generates the Customer profile. As a general rule we do not send general mailings not segmented by way of this process as we think it is in the interests of both Pronovias and our Customers to send and receive information which is relevant, and because not segmenting would not alter the number of mailings received, only their content. In this regard if you do not wish to be segmented for advertising purposes we would ask you not to subscribe to Pronovias mailings or the Newsletter.
All newsletters and commercial mailings will be sent by SAN PATRICK, S.L.U., including on behalf of other companies of the PRONOVIAS Group, as the company in charge of the Group's advertising and communications.
The commercial mailings sent electronically referred to above may be sent by the following channels:
You may withdraw your consent to the sending of electronic commercial mailings at any time simply by following the instructions given at the foot of all electronic mailings sent by Pronovias or by sending an email to the address email@example.com or writing to Polígono Industrial Mas Mateu, s/n., 08820 El Prat de Llobregat (Barcelona) enclosing in both cases a copy of your identity document or passport and indicating “Ref. Data protection” on the envelope (if you are using post) or in the reference field (if you are using email) and stating that you wish to withdraw your consent to the sending of electronic commercial mailings.
Your data will not be assigned, sold, hired out or in any other way made available to any third party, except for service providers of Pronovias or Pronovias Online who provide certain services for us (for example the sending of the newsletter, marketing or customer service suppliers, data and database storage or handling, transport or logistics suppliers, Forums or Social Networks in which we advertise, etc.), but not for their own purposes. Pronovias stores may also access the data but not use it without our consent or without following the instructions given by Pronovias.
Notwithstanding this, Pronovias and Pronovias Online inform you that if you acquire our products or order certain services by way of the Website (such as, for example, booking an appointment) it may be necessary to communicate all or part of your personal data to third parties in order to process the purchase or service, for example:
In particular your data may be communicated or assigned to stores you are interested in using (e.g. attending events or booking an appointment), which may be operated by companies of the Pronovias Group in the case of own stores, or other companies (for example in the case of franchises or wholesalers managed by third parties). You will find the basic information on these third parties in the form. The third parties will only process your data to handle your enquiry, attendance at an event or appointment, although they may ask for your consent to additional processing.
In accordance with current regulations Pronovias will only send the personal data of Customers which is strictly necessary, and the third parties receiving the same may only process your personal data to process the purchase of the product or service in question unless we expressly inform you of any additional processing.
Other than in the circumstances referred to above or any others which are legally valid, Pronovias and Pronovias Online will not disclose, assign, sell or hire out to third parties any personal information you supply to us by way of the Website, except where the disclosure is required by law, by court order or by the public authorities, and where we must communicate data logically indispensable for the supply of the service or where it is expressly requested and your express consent to communication to third parties is obtained in advance.
As a general rule we process the data for the time necessary for the maintenance of the appropriate commercial relation.
For example your Customer Account will be preserved for a period of 5 years from your last interaction in Pronovias or Pronovias Online, which includes use of our website, reading our electronic communications or visiting any of our stores.
If you have subscribed to our commercial mailings your personal data will be preserved until you cancel the subscription or you expressly request that your data not be used in third party platforms (being eliminated from the same), or we decide or ascertain by any means available in the technology of the time that our mailings do not interest you, for example because you do not browse the website or you do not open our emails.
Pronovias and Pronovias Online will inform you of the preservation time of your data in the various forms in which personal data is requested, without prejudice to your data being preserved for a longer period duly anonymised for statistical or market research purposes, wherever possible or blocked to comply with legal obligations (for example the Consumer Protection Act and commercial or tax regulations may oblige us to preserve certain data for a specific period of time).
On sending your data to Pronovias or Pronovias Online by any medium (by email, telephone, instant messaging applications, Forums and Social Networks or by way of any of the data gathering channels available in the Website), you undertake to Pronovias that the data you are supplying corresponds to your true identity and that the said data is updated, truthful, accurate and complete at the time at which you supply it. You are solely responsible for the truthfulness, accuracy and completeness of the personal data you supply and hence you must inform Pronovias and/or Pronovias Online as quickly as possible of any change or alteration of any personal data you have provided us with. Remember also that personal data is the property of each person, and it is thus totally prohibited to supply to Pronovias or Pronovias Online any third party data or information without their prior consent (for example, if you give the address of a relative as the address for the delivery of an order you must tell them you are passing their data to Pronovias, and that they can access this Policy in our website).As a Customer you will be solely liable for any direct or indirect damage or loss caused to Pronovias, Pronovias Online and/or third parties as a result of breach on your part of the obligation to provide truthful, accurate, complete and updated information corresponding to your true identity.
As a Customer you are entitled to access your information, to correct it if the data is incorrect, to object to the processing of your data, to erase it, restrict processing or request the portability of your data. You may also withdraw any consent previously given. Please bear in mind that if you exercise certain rights this may prevent the supply of a service which is pending, e.g. delivering a product to your home if you ask us to erase your data.
To exercise your rights of access, correction, erasure, restriction or portability in relation to any data you have supplied to any company of the Pronovias Group you just have to contact Pronovias, which will centralise handling of the rights exercised in relation to the processing of your data, either by email at firstname.lastname@example.org or by writing to Polígono Industrial Mas Mateu, s/n., 08820 El Prat de Llobregat (Barcelona) enclosing in both cases a copy of your identity card or passport and indicating “Ref. Data protection” as a reference on the envelope (if you use post) or the reference field (if you use email) and clearly explaining the right you wish to exercise and the data necessary for such exercise.
The Website contains the appropriate safeguards and uses technology based on the industry standards to improve the security, integrity, confidentiality, availability, exhaustiveness, accuracy and protection of the personal data it has compiled, and has taken reasonable precautions to protect this information from possible loss or misuse. The rules on data protection and security of Pronovias or Pronovias Online are reviewed on a regular basis and improved where necessary, with reasonable measures being adopted to ensure that only authorised persons are able to access the information you supply.
If the form of payment you choose on making a purchase online in the Website is a credit or debit card, the charge will be made online, i.e. in real time, by way of the secure payment services platform Adyen. All information on confidential methods of payment sent to the Website is encrypted and, therefore, protected from third parties. Pronovias will not have access to or preserve in any way the complete data of the method of payment used by the Customer.
This sensitive information is sent in encrypted form in order to protect the information you send us from unauthorised third parties. The security and confidentiality standards used by Pronovias or Pronovias Online in purchases at the online store or registration are those normal in the industry, taking into account at all times the regulations applicable to card payments.
Despite this, although at Pronovias or Pronovias Online we make an effort and use all means at our disposal to ensure the security, confidentiality, availability, inviolability and integrity of your data, Pronovias or Pronovias Online is not able absolutely to guarantee technical security as a medium like the Internet is not impregnable and malicious actions on the part of third parties may occur which are beyond the control of Pronovias or Pronovias Online.
At Pronovias we make available to you all information on the cookies we use in the Website in our Cookies Policy.
Selecteer je land
Als je je land van verblijf selecteert, ontvang je informatie over speciale, lokale evenementen en exclusieve promoties.