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Version 17 May 2018
The company SAN PATRICK, S.L.U. (hereinafter, "Pronovias") incorporated under Spanish law, established at Polígono Industrial Mas Mateu, s/n., 08820 El Prat de Llobregat (Barcelona), filed with the Barcelona Companies Registry under Volume 36628, Folio 100, Sheet B-295049, Entry 1 and holder of tax number (NIF) B-63523609 hereby informs you that the owner of the website www.pronovias.com (hereinafter, the "Web") and the mobile application Pronovias for Android and iOS Pronovias (hereinafter, the "App") is Pronovias.
Pronovias makes the Web and the App available to Internet users so they can learn more about Pronovias, its products and services, purchase products and hire the services available on the Web and/or the App.
Through the Web and the App, Pronovias offers Users the possibility of hiring the services offered by Pronovias easily and conveniently. Pronovias informs the User that the Online Store of Pronovias products is currently available only in the following countries and territories: Spain (only in mainland Spain and Balearic islands); France (mainland France, excluding the overseas departments); United Kingdom (except for the Isle of Mann and the Channel Islands) Italy (excluding San Marino, Liviano, Campione d’Italia and the waters of Lake Lugano); Portugal (except for the autonomous regions of Madeira and Azores); Germany; Belgium and Poland.
Access to the Web and the App, as well as the downloading of the latter, is free except for the part concerning the connection cost of the telecommunications network provided by the access provider the User has contracted.
The User can freely browse the public or accessible parts of the Web and the App and access them as many times as she wishes without having to register. However, to contract some of the services available on the Web and the App, the User may have to register.
Furthermore, any use made of the Web or the App or any of the features provided therein, including for these intents and purposes (by way of example) the purchase of products in the online store, the procurement of services or participation in promotions organised by Pronovias, by the User that is fraudulent, abusive, unlawful or contrary to good faith is expressly prohibited.
In any case, the User shall not:
Registering on the Web and the App is very simple. PRONOVIAS informs Users that it may be necessary to register to contract some of the services offered on the Web and/or the App.
The registration process is very simple and fast. To register on the Web or the App, simply log on to the "My Dressing Room" tab of the Web or the App and enter the requested data.
Each User may register only once and multiple registrations by the same User are expressly prohibited. Registration on behalf of third parties or using the data of third parties without their prior consent is prohibited.
Remember that your password must be kept secret and is personal and non-transferable. You must not provide your password to third parties. If a User forgets her password, the Pronovias Web and App provide a password recovery system by clicking on the link: Forgotten your password? and entering the registration email. If the email entered is recognised by Pronovias as the email of a registered user, Pronovias will email a link through which you can reset your password. You can use this same system to change your password at any time.
Request for contracting services through the Web or the App
Through the Pronovias Web or the App, the User may request the appointment service in a "Pronovias" store or registration for the various events organized by Pronovias through the Web or the App. To request the appointment service, the User must proceed as follows:
After performing the above steps, the User will receive an email confirming that her appointment request has been registered on the Pronovias IT system, indicating the estimated time period within which Pronovias will contact the User by telephone to confirm the appointment.
During this period, estimated at approximately 48 hours after the appointment request has been sent, the User will receive a phone call from the store selected by the User for the appointment or from the Pronovias Contact Centre. During this call, the User may:
Once the date of the appointment has been agreed with the User, she will receive an e-mail confirming the appointment with all the corresponding details. Note that the confirmation of the appointment may be subject to payment of an appointment reservation fee, depending on the store and date selected by the User. The terms applicable to the appointment reservation fee will be notified to the User after the preferred date for the appointment has been selected on the Web. The payment for the appointment reservation fee should be made during the telephone call received by the User, by credit or debit card as provided by the user to the Pronovias operator. Once payment of said fee has been confirmed, Pronovias can confirm the appointment and automatically send an e-mail to the User confirming the appointment, together with receipt for the payment made.
The appointment can also be confirmed with the User by e-mail unless payment of the appointment reservation fee is required, in which case the User may only make payment by phone or in person at the store in question.
If the phone call cannot be made because the phone number provided by the User is incorrect, an e-mail will be sent informing the user that it has not been possible to contact her. After several attempts to contact the User, if she fails to answer the calls or respond to the e-mails sent regarding the appointment request, Pronovias shall cancel the request and send an e-mail to the User informing her that the appointment request has been cancelled.
When completing the data requested on the registration or purchase forms available on the Web and the App, the required fields will be marked with an asterisk so that the User can clearly identify them. In addition, information detected as faulty, incorrect or incomplete by the Web or the App and which is required to complete the process in question will be requested again so that the User can review, correct and enter it correctly.
As the User, you are exclusively responsible for providing your details correctly in the registration and online purchase process on the Web and the App and for keeping your passwords and registration codes confidential, personal and secret. Pronovias reminds you that you must pay special attention and take care when entering your personal data, especially bank and delivery details and you must not share your registration codes and password with others. Any direct or indirect damages caused to Pronovias or third parties under your email or code and/or login password or user account will be your sole responsibility.
In order to retain Users, attract new users or promote certain products, Pronovias may organise various promotions and competitions on the Web and the App.
In each case, Pronovias shall regulate the terms of participation in the various competitions and promotions by means of the appropriate legal terms and conditions. In any case, Pronovias unilaterally reserves the right to modify the terms of any promotion or competition it organises and to review, retain the prize(s), temporarily suspend and/or permanently cancel, without notice and without the right to compensation, any promotion or competition it organises.
Users can contact Pronovias to solve any problem or incident or answer any questions they may have through the Customer Service at the following Freephone numbers and email addresses:
If your question is about a physical store, we will attend your enquiry on Freephone number (+44)2034674113 from Monday to Friday (working days only) from 09:00 to 18:00 (CET) or through our contact form.
The Web, the App and their contents are subject to protection under prevailing national legislation on Industrial and/or Intellectual Property. Pronovias is the owner or has duly licensed all the Industrial and Intellectual Property rights for the Web, the App and their contents.
All forms of reproduction, distribution, publication, transformation, making available and, in general, any other act of exploitation, for commercial or other purposes, of the Web, the App or their contents are prohibited without the express prior consent of Pronovias.
Pronovias reserves all the Industrial and Intellectual Property rights over the Web, the App and their contents. In no case and under no circumstances shall access to the Web, the App, the downloading of the latter or the browsing or use of both constitute or imply an assignment of any kind by Pronovias of its Industrial and/or Intellectual Property rights over the Web, the App or their contents.
By reproducing, disseminating, publishing, sharing or sending the User any content on or through the Web or the App or any platforms, forums, social media, applications or websites to which Pronovias has access, the User guarantees Pronovias that she is the legitimate owner thereof or holds the image rights, Industrial and/or Intellectual Property Rights or any other rights necessary for the use, reproduction and publication thereof. Furthermore, when reproducing, disseminating, publishing, sharing or sending any content, regardless of its nature or content, on or via the Web or the App or any platforms, forums, social media, applications or websites to which Pronovias has access, you irrevocably assign to Pronovias, non-exclusively and free of charge for the entire world until the works become public, all the intellectual property exploitation rights for such content in all forms, including the right to sub-license said rights to third parties for profit.
Pronovias requires third-party services to make the Web, the App and their contents accessible. Despite the efforts made by Pronovias to keep the Web and the App available and accessible, the availability thereof may be suspended, interrupted or cancelled for reasons beyond Pronovias's control. Therefore, Pronovias does not guarantee the absence of errors or interruptions in access to the Web, the App or their contents or that they are updated or displayed in their latest version. Consequently, Pronovias refutes all liability for damages caused to the User as a result of the suspension, interruption, lack of continuity, network crashes or disconnection of the Web or the App.
In no case and under no circumstances shall Pronovias be liable for damages caused to the user not attributable to the former, such as, by way of example, natural disasters, force majeure or extreme urgency, virus, harmful components, browser malfunction, computer intrusions or attacks by third parties.
With regard to the social media buttons on the Web Site, SAN PATRICK, S.L.U. hereby informs you that these buttons are linked to online services managed by third parties, also used by other users. Therefore, SAN PATRICK, S.L.U. is solely and without exception liable for its own contents.
The websites, platforms, forums, chats, blogs or third-party social media that link to the Web or the App must clearly inform users that they do not have the authorization or supervision of Pronovias and that such link does not imply, suppose or involve any form of association between Pronovias and the websites, platforms, forums, chats, blogs or third-party social media that link to the Web or the App.
In any case, any link targeting the Web must point directly to the home page or start page of the website by means of a click to the URL of the web, covering the entire homepage screen or the start page of the Web or the App.
In no case and under no circumstances shall Pronovias be liable for the content, information or data about the Web, the App, their content or any other matter contained on the websites, platforms, forums, chats, blogs or third-party social media that link to the Web or the App.
Linking to the Web from websites, platforms, forums, chats, blogs or social media that are contrary to the law, moral decency and good faith is expressly prohibited, especially those with pornographic or illegal content or content that violates human rights.
However, the Web and the App may contain links to websites, platforms, forums, chats, blogs or third-party social media. Despite our efforts, Pronovias does not have the human and/or technical means of knowing or controlling the information and/or content appearing on third-party websites. Accordingly, under no circumstances shall Pronovias be liable for the content of linked sites and under no circumstances may it be considered that Pronovias is aware of the content of the linked sites. Should you realise that the websites, platforms, forums, chats, blogs or third-party social media to which the links on the Web or the App point are illegal, you may inform Pronovias by email to the support centre with the following information:
Pronovias informs Users that it may be a crime of electronic fraud to use the electronic payment system on the Web and the App to purchase products offered thereon in any of the following cases:
Pronovias also informs Users that the Web and the App incorporate appropriate safeguards and use industry standard technology to improve the security, integrity, completeness, accuracy and protection of the personal data collected, and has put in place reasonable precautions to protect such information from loss or misuse. Its rules on data protection and security are periodically reviewed and improved as necessary, and efforts are made to ensure that only authorised persons access the information provided by Users.
Sensitive information is sent via the Web and the App in encrypted format to protect the information you send us from third parties before it reaches Pronovias.
By selecting a location, you will be able to see special events, exclusive promotions and information near you.